At WDC Agri Suppliers, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward refund and returns policy to make the process as seamless as possible.
1. Returns Eligibility:
- We accept returns for items that are unused, unopened, and in their original packaging.
- Products must be returned within five days from the date of purchase.
- Perishable items such as fresh produce are not eligible for return unless they arrive damaged or defective.
2. How to Initiate a Return:
- To initiate a return, please contact our customer service team at info@wdcagrisuppliers.com within five days of receiving your order.
- Provide your order number, details of the item(s) you wish to return, and the reason for the return.
3. Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part or the product is defective.
- We recommend using a trackable shipping service to ensure safe delivery of your return.
4. Refund Process:
- Once your return is received and inspected, we will send you an email notification to confirm receipt.
- Refunds will be issued to the original method of payment within five days of receiving the returned item(s).
- Please note that shipping and handling fees are non-refundable unless the return is due to an error on our part.
5. Damaged or Defective Items:
- If you receive damaged or defective items, please contact us immediately to arrange for a replacement or refund.
- We may require photo evidence of the damaged or defective items for verification purposes.
6. Exchanges:
- We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return as outlined above and place a new order for the desired item.
7. Exceptions:
- Certain items may be non-returnable or subject to specific return conditions due to hygiene reasons, regulatory restrictions, or other factors. Please refer to the product description or contact us for more information.
Contact Us: If you have any questions or concerns about our refund and returns policy, please don’t hesitate to contact our customer service team at info@wdcagrisuppliers.com. We are here to assist you and ensure your shopping experience with WDC Agri Suppliers is exceptional.